This policy is aligned with Airbnb’s Moderate Cancellation Policy and applies to all direct website bookings.
- Guest Cancellations
Full Refund
If cancelled at least 5 days before check-in.
Partial Refund (Within 5 Days of Check-in)
If cancelled within 5 days of check-in, guests will:
• Be charged for 1 additional night
• Receive 50% refund of the remaining unspent nights Early Check-Out (After Check-In) Same rule applies:
• 1 extra night charged
• 50% refund of remaining nights No-Shows No refund will be issued.
- Date Changes
• One-time date change may be requested only if made 5 days before check-in
• Subject to availability
- Event, Corporate & Custom Bookings
All event-based, corporate, photoshoot, and custom-use bookings:
• Are non-refundable
• Subject to separate written terms
• May be rescheduled only at the host’s discretion
- Cancellation by Mangoscape
Mangoscape may cancel a booking due to:
• Safety issues
• Natural events
• Government restrictions
• Property damage or operational issues In such cases, a full refund will be issued without further liability.
- Security Deposit
• Fully refundable after checkout inspection
• Deductions apply for:
◦ Property damage
◦ Rule violations
◦ Excessive cleaning
◦ Safety breaches